ABOUT CATERPILOTS
CaterPilots is an independent inflight catering safety company. We help airlines manage the food safety risks that sit between the caterer and the passenger, from investigating foreign object and foodborne illness incidents to auditing caterers, validating special meals, and training cabin crew.
Our team has worked inside airline catering operations, so we know where the real risks are. We have no ties to caterers or catering groups, which means our advice serves your airline and your passengers.
OUR SERVICE FOCUS
Foreign Object Investigation
Foreign object incidents are often poorly managed by caterers, leaving airlines exposed to reputational and safety risk. We handle the investigation properly, so you're not left carrying that risk.
Dry Ice Done Right
Without clear standards, dry ice puts food safety at risk. It’s not just about how much you use. The menu, the quality, and the location all matter. That’s why proper validation is essential.
Food Safety Management Reviews
A tailored food safety management system that goes beyond the basics: clear policies, governance, audits, supplier oversight, and swift incident response, all in one framework.
Brand & Reputation Management
A food safety incident can go from kitchen to global headlines within hours, threatening public health, brand trust, and financial stability. We help you get ahead of it, before it becomes a crisis.
Foodborne Illness Investigation
Inflight food handling and storage make outbreak investigations uniquely complex. We help you identify and manage them fast, protecting passenger health and airline trust.
Catering Evidence Collection Kits
Catering evidence kits provide a secure, standardised method for collecting and preserving critical evidence at the point of an incident. By maintaining proper chain of custody and documentation, they ensure evidence remains defensible and admissible.
SPML and Allergen Management
Special meals (SPML) for passengers with allergens, medical conditions, religious requirements, or infant feeding needs carry outsized risk that most caterers underestimate. We help you close that gap.
Food Safety Incident Management
Rapid, expert support when a food safety issue arises, so you can resolve it fast, protect passengers, and safeguard your airline's reputation.
Airline Catering Food Safety Audits
Independent audits that go beyond regulatory compliance: a thorough, on-the-ground evaluation of your caterers’ operations to protect your brand and your passengers.
Cabin Crew Food Safety Training
Crew handle thousands of meals a year with little formal food safety training, leaving airlines exposed to allergen mistakes and foodborne illness. We close that gap.
WHY PARTNER WITH US
Wealth of Experience
Experts who've worked inside the complexities of airline catering, not generalists learning on your dime.
Independent
No ties to caterers or catering groups. Our recommendations serve your airline, not a vendor relationship.
Globally Available
On the ground wherever your catering operations are, from audits to crisis response.
Reliable Investigations
Rigorous, evidence-based foreign object and foodborne illness investigations that hold up to scrutiny.
Impactful Training
Crew training that measurably reduces incidents, not a compliance checkbox.
CLIENT TESTIMONIALS
"CaterPilots transformed our catering operations, enhancing safety and quality. Their expertise and tailored approach made a significant difference to our service delivery."
Jessica Tran, Operations Director
"When was the last time your caterer admitted fault in a food safety incident? CaterPilots did an amazing investigation. They know what they are doing and have given us a strong negotiation position."
David Lin, CEO
"CaterPilots provided invaluable insights that improved our inflight catering quality. Their commitment to excellence is unmatched in the inflight catering field."
Laura Smith, Quality Assurance Manager